Increased expansion rate at Espresso House
- Difficult to increase the rate of expansion while protecting customer experience
- Costly overhead with head office, district manager and site manager
- Digital checklists, standard operating procedures and audits in mobile, tablet, and POS.
- Same tool used from barista to CEO
- Time saving equivalent to 0.89 million EURO / year
- Supporting growth to 550 stores across five countries
- From 72 M EURO to 189.6 M EURO in sales