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The Espresso House Case

Increased expansion rate at Espresso House

Problem

  • Difficult to increase the rate of expansion while protecting customer experience
  • Costly overhead with head office, district manager and site manager

Solution

  • Digital checklists, standard operating procedures and audits in mobile, tablet, and POS.
  • Same tool used from barista to CEO

Results

  • Time saving equivalent to 0.89 million EURO / year
  • Supporting growth to 550 stores across five countries
  • From 72 M EURO to 189.6 M EURO in sales